Verbal Communication
Introduction
Effective verbal communication, in English, is an essential requirement to provide safe delivery of speech pathology care in the Australian context.
Description
Student demonstrates:
- Respect for diversity during individual, family, and community interactions.
- Accurate and timely comprehension and processing of conversational speech, verbal instructions, and feedback.
- Clear expression with intelligible and appropriate instructions and feedback required for communication in workplace learning contexts.
- Capacity to provide an accurate and timely model of speech and language skills in workplace learning contexts.
- Effective presentation of information in a group/ team setting.
- Ability to use interpersonal communication skills to positively interact and build rapport with others.
- Ability to respond appropriately during communication interactions with others when ‘higher level’ language skills are required including understanding abstract concepts, and non-literal language.
- Capacity to adapt own communication to provide accessible information and facilitate others to effectively communicate.
Justification
- Verbal communication equivalent to an IELTS level 7 or above is a requirement for students enrolling in the Master of Speech Pathology degree.
- Verbal communication is a core element of speech pathology professional practice.
- Communicating in a way that displays respect and empathy with others underpins effective professional relationships.
- Comprehension of conversation, instructions, and feedback is integral to workplace learning, client management, and safe practice.
- Accurate, clear, and appropriate speech and language models are required to provide effective therapy.
- Presenting verbal information in group situations is consistently required in speech pathology workplaces.
- Timely, accurate, and effective delivery of instructions and feedback is essential for safe speech pathology practice.
- Speech pathology students will need to adapt their communication in response to a client's communication needs.
- Speech pathology practice may include communication in face to face and online environments.
Adjustments
- Adjustments must address effectiveness, timeliness, clarity, and accuracy issues to ensure safe and appropriate care.
- Adjustments must enable effective verbal communication in individual, small, and large groups (consistent with speech pathology practice).
- Individual adjustments can be discussed with Support Services.
Exemplars
- Participating in tutorials, lectures, simulation, and workplace learning discussions.
- Establishing rapport, through verbal communication, with clients during speech pathology management and responding appropriately to requests from individuals in tutorials, lectures, simulation laboratories and workplace learning settings.
- Providing feedback, reports, summaries to both individuals and groups of people.
- Analysing speech/language production of clients either in real time, or from recordings.
- Comprehending verbal instructions and feedback from clinical educators.
- Engaging appropriately with interpreters and translators.
Non-verbal Communication
Introduction
Effective non-verbal communication is fundamental to speech pathology and needs to be respectful, clear, attentive, empathetic, and non-judgmental.
Description
Student demonstrates:
- Capacity to recognise, interpret, and respond appropriately to non-verbal behavioural cues by others from diverse backgrounds.
- Capacity to use non-verbal behaviours to facilitate positive interpersonal interactions with others from diverse backgrounds.
- Consistent and appropriate awareness of own behaviours during communication interactions.
- Responsiveness to children and adults who communicate using multimodal communication (MMC) and/or augmentative and alternative communication (AAC) systems.
Justification
- The ability to observe and understand non-verbal cues assists with building rapport with people and developing academic and professional relationships.
- Displaying consistent and appropriate facial expressions, eye contact, being mindful that space, body movements, and gestures facilitate effective communication.
- The ability to observe and understand non -verbal cues is essential for safe and effective observation of client communication and mealtime management.
- Understanding and responding to multimodal communication (MMC), including the use of AAC systems by children and adults, is core speech pathology practice.
Adjustments
- Adjustments must enable the recognition, initiation of or appropriate response to effective non-verbal communication in a timely and appropriate manner.
- Individual adjustments can be discussed with Support Services.
Exemplars
- Recognising and responding appropriately to cues in tutorials, lectures, simulation laboratories, and workplace learning settings.
- Demonstrating the use of AAC systems to clients, family and carers.
- Respecting cultural differences in non-verbal communication styles.
Written Communication
Introduction
Effective written communication, in English, is a fundamental speech pathology responsibility in Australia, with professional and legal ramifications.
Description
Student demonstrates:
- Ability to process and construct written communication accurately and in a timely manner.
- Ability to read and comprehend a range of literature and information.
- Capacity to construct written communication with cohesion, grammar, and spelling appropriate to the academic or workplace learning context and a variety of audiences or purposes.
- Capacity to administer and analyse client assessments that include written textual components and numeric analysis.
- Capacity to adapt written communication to meet the communication needs of clients, families, care teams, and the community.
Justification
- Accurate processing of client notes, reports, assessment results (including numeric analysis), and feedback is vital to provide consistent and safe client care.
- Construction of written text-based assessment tasks to reflect the required academic standards are necessary to convey knowledge and understanding of relevant subject matter for professional practice.
- Accurate written communication, including record-keeping and client notes which meet legal and ethical requirements, is vital to provide consistent and safe client care.
- Assessment of client's reading and writing is required during speech pathology practice.
- Written communication needs to be adapted so that information is accessible for clients, families, care teams, and communities.
Adjustments
- Adjustments must meet necessary standards of clarity, accuracy, and accessibility to ensure effective recording and transmission of information occurs in both academic and workplace learning environments and that competent literacy support may be provided to speech pathology clients.
- Individual adjustments can be discussed with Support Services.
Exemplars
- Constructing an essay (or academic writing task) to academic and professional standards.
- Constructing client notes, reports, and educational information in a timely manner that meets medico legal, ethical, and professional standards.
- Providing written material using style and content that is accessible for individuals, families, care teams, and communities.
- Attributing and acknowledging authorship contributions and original work of others in academic and workplace learning writing tasks.