Display Resilience and Courage
- Stay calm and act constructively in highly pressured and unpredictable environments
- Give frank, honest advice in the face of strong, contrary views
- Accept criticism of own ideas and respond in a thoughtful and considered way
- Welcome new challenges and persist in raising and working through novel and difficult issues
- Develop effective strategies and show decisiveness in dealing with emotionally charged situations, difficult and controversial issues
Act with integrity
- Model the highest standards of ethical behaviour and reinforce them in others
- Represent the organisation in an honest, ethical and professional way and set an example for others to follow
- Ensure that others have a working understanding of the legislation and policy framework within which they operate
- Promote a culture of integrity and professionalism within the organisation and in dealings external to government
- Monitor ethical practices, standards and systems and reinforce their use
- Act on reported breaches of rules, policies and guidelines
Manage self
- Act as a professional role model for colleagues, set high personal goals and take pride in their achievement
- Actively seek, reflect and act on feedback on own performance
- Translate negative feedback into an opportunity to improve
- Maintain a high level of personal motivation
- Take the initiative and act in a decisive way
Value diversity
- Seek to promote the value of diversity for the organisation
- Recognise and adapt to individual differences and working styles
- Support initiatives that create an environment in which diversity is valued
Communicate effectively
- Present with credibility, engage varied audiences and test levels of understanding
- Translate technical and complex information concisely for diverse audiences
- Create opportunities for others to contribute to discussion and debate
- Actively listen and encourage others to contribute inputs
- Adjust style and approach to optimise outcomes
- Write fluently and persuasively in a range of styles and formats
Customer service
- Take responsibility for delivering high quality customer-focused services
- Understand customer perspectives and ensure responsiveness to their needs
- Identify customer service needs and implement solutions
- Find opportunities to co-operate with internal and external parties to improve outcomes for customers
- Maintain relationships with key customers in area of expertise
- Connect and collaborate with relevant stakeholders within the community
Work collaboratively/teamwork
- Build a supportive and co-operative team environment
- Share information and learning across teams
- Acknowledge outcomes which were achieved by effective collaboration
- Engage other teams/units to share information and solve issues and problems jointly
- Support others in challenging situations
Influence and negotiate
- Negotiate from an informed and credible position
- Lead and facilitate productive discussions with staff and stakeholders
- Encourage others to talk, share and debate ideas to achieve a consensus
- Recognise and explain the need for compromise
- Influence others with a fair and considered approach and sound arguments
- Show sensitivity and understanding in resolving conflicts and differences
- Manage challenging relations with internal and external stakeholders
- Pre-empt and minimise conflict
Deliver results
- Complete work tasks to agreed budgets, timeframes and standards
- Take the initiative to progress and deliver own and team/unit work
- Contribute to allocation of responsibilities and resources to ensure achievement of team/unit goals
- Seek and apply specialist advice when required
Plan and prioritise
- Take into account future aims and goals of the team/unit and organisation when prioritising own and others' work
- Initiate, prioritise, consult on and develop team/unit goals, strategies and plans
- Anticipate and assess the impact of changes, such as government policy/economic conditions, on team/unit objectives and initiate appropriate responses
- Ensure current work plans and activities support and are consistent with organisational change initiatives
- Evaluate achievements and adjust future plans accordingly
Problem solving
- Research and analyse information, identify interrelationships and make recommendations based on relevant evidence
- Anticipate, identify and address issues and potential problems and select the most effective solutions from a range of options
- Participate in and contribute to team/unit initiatives to resolve common issues or barriers to effectiveness
- Identify and share business process improvements to enhance effectiveness
Demonstrate accountability
- Assess work outcomes and identify and share learnings to inform future actions
- Ensure that actions of self and others are focused on achieving organisational outcomes
- Exercise delegations responsibly
- Understand and apply high standards of financial probity with public monies and other resources
- Identify and implement safe work practices, taking a systematic risk management approach to ensure health and safety of self and others
- Conduct and report on quality control audits
- Identify risks to successful achievement of goals, and take appropriate steps to mitigate those risks
Finance
- Appreciate the importance of accuracy and completeness in estimating costs as well as calculating and recording financial data and transactions
- Be aware of financial delegation principles and processes
- Understand compliance obligations related to using resources and recording financial transactions
Technology
- Apply computer applications that enable performance of more complex tasks
- Apply practical skills in the use of relevant technology
- Make effective use of records, information and knowledge management functions and systems
- Understand and comply with information and communications security and acceptable use policies
Project Management
- Perform basic research and analysis which others will use to inform project directions
- Understand project goals, steps to be undertaken and expected outcomes
- Prepare accurate documentation to support cost or resource estimates
- Participate and contribute to reviews of progress, outcomes and future improvements
- Identify and escalate any possible variance from project plans
Manage and develop people
- Define and clearly communicate roles and responsibilities to achieve team/unit outcomes
- Negotiate clear performance standards and monitor progress
- Develop team/unit plans that consider team capability, strengths and opportunities for development
- Provide regular constructive feedback to build on strengths and achieve results
- Address and resolve team and individual performance issues, including unsatisfactory performance in a timely and effective way
- Monitor and report on performance of team in line with established performance development frameworks
Inspire direction and purpose
- Promote a sense of purpose within the team and enable others to understand the strategic direction of the organisation
- Translate broad goals into operational needs and explain the links for the team
- Link team performance goals to team/unit goals to ensure implementation of government policy
- Ensure team objectives and outcomes lead to implementation of government policy
- Recognise and acknowledge high individual/team performance
Optimise Business Outcomes
- Develop team/unit plans that consider team capability and strengths
- Plan and monitor resource allocation effectively to achieve team/unit objectives
- Ensure team members work with a good understanding of business principles as they apply to the public sector context
- Participate in wider organisational workforce planning to ensure the availability of capable resources
Manage reform and change
- Actively promote change processes to staff and participate in the communication of change initiatives across the organisation
- Provide guidance, coaching and direction to others managing uncertainty and change
- Engage staff in change processes and provide clear guidance, coaching and support
- Identify cultural barriers to change and implement strategies to address these