PULSE

The PULSE Program, within Workforce Safety Command, is the single most significant investment in the health, safety, and wellbeing of our entire workforce by the NSW Police Force and the NSW Government.

PULSE is about you and your wellbeing. It will fund the recruitment of more specialists as part of the plan to create new, and strengthen existing, support services, so every NSWPF employee has better access to health and wellbeing services.

The additional programs and services under PULSE will include specialist support resources, including mental health clinicians, dieticians, nurses, physiotherapists, strength and conditioning coaches, family support staff, injury management and career transition staff. A broader range of options and more support staff mean you can easily plug into the options that best suit you and your physical and psychological health.

Learn more about:

  • Early Access Treatment Initiative
  • Locally based Mental Health Clinicians
  • EWellCheck

Visit the PULSE section of the People & Capability Command intranet page.

Send an email to the PULSE team if you have a question or would like more information via: pulse@police.nsw.gov.au

External Support Services for NSWPF Officers and Employees

Incident Support

Phone: 1300 667 197

Psychological first aid is available to all NSWPF officers and employees for any potentially traumatic event (PTE) that may cause undue distress. Up to 3 hrs face to face counselling is available beyond the initial intervention. Follow up occurs 1 week and 1 month post PTE. Service available 24/7 onsite or via phone. Onsite support is encouraged.

Employee Assistance Program (EAP)

Phone: 1300 667 197

Short term coaching and counselling service for NSWPF officers, employees and their immediate families. EAP includes 6 sessions every 2 years. Crisis counselling is available 24/7. Download the free app on your apple or android device, ‘EAP CONNECT APP’.

Alcohol, Pharmaceutical Drugs and Gambling Counselling

Phone: (02) 9285 3899

Email: psychology@police.nsw.gov.au

Confidential counselling service for NSWPF officers and employees for substance abuse and gambling. Does not impact EAP allocation. Contact Police Psychology for more information. Service available during normal business hours.

Manager Assist

Phone: 1300 667 197

Coaching and assistance across people management issues and leadership competencies available to NSWPF officers and employees with supervisory responsibilities. Does not impact EAP allocation. Service available during normal business hours.

Career Assist

Phone: 1300 667 197

Career planning, resume and job search advice, interview skills, career counselling for NSWPF officers and employees. Does not impact EAP allocation. Service available during normal business hours.

Money Assist

Phone: 1300 667 197

Telephone financial counselling to help with budgeting, saving, financial stress and any other financial concerns for NSWPF officers and employees. 3 x 1hr sessions available. Does not impact EAP allocation. Service available during normal business hours.

Nutrition & Lifestyle Assist

Phone: 1300 667 197

Advice across nutrition, resilience, mindfulness, sleep, retirement and lifestyle changes for NSWPF officers and employees. 3 x 1hr sessions available. Does not impact EAP allocation. Service available during normal business hours.

Fitness Passport

Email: NSWPoliceForce@fitnesspassport.com.au

NSWPF officers, employees and their families can gain access to over 500 gyms and swimming pools at a discounted rate.

Email: hsw-familysupport@police.nsw.gov.au

Content: Providing personalised cancer support for NSWPF employees and their immediate family. The support has two programs: Cancer Coach and Cancer Caregivers. Cancer Coach is an education, support and behaviour change program designed by oncologists to help people take back control of their cancer care and achieve better outcomes. Cancer Caregivers is designed to equip people with the support, information and skills to best look after their loved one living with cancer and improve their clinical outcomes.

Internal Support Services for NSWPF Officers and Employees

RECON

Phone: (02) 9285 3899

Email: recon@police.nsw.gov.au

Comprised of two different programs: RESTART (preventative) and RECONDITIONING (rehab). These programs include specialists in physiotherapy, strength and conditioning and psychology. Available for NSWPF officers and employees. Service available during normal business hours.

Peer Support

Phone: (02) 6363 6424

Email: pso@police.nsw.gov.au

NSWPF officers and employees who have volunteered to be a Peer Support Officer (PSO) have completed a 2-day intensive training program to support their colleagues. PSO’s can assist in identifying options to work through challenges.

Physical Training Instructors

Phone: 9285 3151

Email: pti@police.nsw.gov.au

Qualified fitness instructors providing health and fitness expertise to officers and employees. Available for NSWPF officers and employees. Service available during normal business hours.

Functional Movement Screening

Phone: (02) 9285 3899

Email: pti@police.nsw.gov.au

Involves 7 simple movement-based assessment tasks that test your mobility, flexibility, and stability to identify any weakness in the way you move. Available for NSWPF officers and employees. Service available during normal business hours.

Chaplaincy

Phone: (02) 9285 3555

Email: seniorchaplains@police.nsw.gov.au

Chaplaincy provides support services to all NSWPF officers, employees and their immediate families. Chaplains provide support whether a person is “of faith” or is “of no faith”.

Your Health First

Phone: (02) 9285 3899

Email: wellbeing@police.nsw.gov.au

A psychological health and suicide prevention program. Available for NSWPF officers and employees.

Your Health Check

Phone: (02) 9285 3899

Email: yourhealthcheck@police.nsw.gov.au

A 15-minute health and fitness assessment that can help you manage your health. Available for NSWPF officers and employees.

Eat Smart

Phone: 9285 3151

Email: pti@police.nsw.gov.au

Practical information to inspire you to eat a healthy diet and make positive changes to your lifestyle. Available for NSWPF officers and employees.

Police Psychology

Phone: (02) 9285 3899

Email: psychology@police.nsw.gov.au

Provide advice and support to Commands on specific topics such as Fitness for Duty and other mental health and wellbeing issues. Service available during normal business hours.

Support Services for NSWPF Families

Family Support Officer

Phone: 1800 803 040

Email: familysupport@police.nsw.gov.au

An internal support service that provides information, advice and the coordination of support services for families of NSWPF officers and employees. Available during normal business hours. More information about the Family Support Officer.

Chaplaincy

Phone: (02) 9285 3555

Email: seniorchaplains@police.nsw.gov.au

Chaplains provide support whether a person is “of faith” or is “of no faith”. Chaplaincy provides support services to all NSWPF officers, employees and their immediate families.

Family Assist

Phone: 1300 667 197

Email: eap@convergeintl.com.au

An external support service that provides counselling for families of NSWPF officers and employees who require support across personal and/ or lifestyle concerns. Available during normal business hours.

Employee Assistance Program (EAP)

Phone: 1300 667 197

Email: eap@convergeintl.com.au

Short term coaching and counselling service for NSWPF officers, employees and their immediate families. EAP includes 6 sessions every 2 years. Crisis counselling is available 24/7. Download the free app on your apple or android device, ‘EAP CONNECT APP’.

Fitness Passport

Email: NSWPoliceForce@fitnesspassport.com.au

NSWPF officers, employees and their families can gain access to over 500 gyms and swimming pools for a discounted rate.

Email: hsw-familysupport@police.nsw.gov.au

Content: Providing personalised cancer support for NSWPF employees and their immediate family. The support has two programs: Cancer Coach and Cancer Caregivers. Cancer Coach is an education, support and behaviour change program designed by oncologists to help people take back control of their cancer care and achieve better outcomes. Cancer Caregivers is designed to equip people with the support, information and skills to best look after their loved one living with cancer and improve their clinical outcomes.

Additional Resources for NSWPF Officers, Employees and Families

Lifeline Australia

Phone: 13 11 14

Website: www.lifeline.org.au

Lifeline is an independent non-profit organisation providing free crisis support services including mental health support, suicide prevention services and emotional assistance via phone, face-to-face and online. Service available 24/7.

First Nations Helpline

Phone: 1300 287 432

Provide specialist advice and support around indigenous issues. A safe place to talk to someone who can empathise with your issues and provides support.

Blue Hope

Phone: (07) 3607 5800

Website: www.bluehope.org.au

A non-profit charity independent of all law enforcement agencies in Australia. Blue Hope provides support to current and former police officers around Australia including access to psychological services, peer support, education and training. Service available business hours only.

MensLine Australia

Phone: 1300 789 978

Website: www.mensline.org.au

Provides free telephone and online counselling service for men with concerns about mental health, anger management, family violence (using and experiencing), addiction, relationships, stress and wellbeing. Service available 24/7.

Suicide Call Back Service

Phone: 1300 659 467

Website: www.suicidecallbackservice.org.au

Provides free counselling support to people at risk of suicide, concerned about someone at risk, bereaved by suicide and people experiencing emotional or mental health issues. Service available 24/7.

Beyond Blue

Phone: 1300 224 636

Website: www.beyondblue.org.au

Beyond Blue provides a free service to address issues associated with depression, suicide, anxiety disorders and other related mental health issues. Service available 24/7.

QLife (LGBTI)

Phone: 1800 184 527

Website: www.qlife.org.au

Provides a free Australia wide anonymous, LGBTI peer support and referral service for people wanting to talk about a range of issues including sexuality, gender identify and relationships. Service available daily from 3pm to midnight.

1800 Respect

Phone: 1800 737 732

Website: www.1800respect.org.au

Trained counsellors provide free support for those affected by sexual assault, domestic or family violence and abuse. Service available 24/7.

Alcoholics Anonymous

Phone: 1300 222 222

Website: www.aa.org.au

Alcoholics Anonymous is a free fellowship of men and women who share their experiences, strength and hope with each other to assist recovery from alcoholism.

Relationships Australia

Phone: 1300 364 277

Website: www.relationshipsnsw.org.au

Relationships Australia is non-profit, it provides counselling, mediation, education, and support services in a professional, relaxed and confidential environment. They have no religious affiliations. Service available business hours only.

Headspace

Phone: 1800 650 890

Website: www.headspace.org.au

Provides support to young people aged 12 to 25 years to reduce the impact of depression, anxiety, stress, alcohol and drug use, and to improve relationship issues associated with sexuality, sexual health, families and bullying. Available 7 days a week 9am to 1am.

Kids Helpline

Phone: 1800 551 800

Website: www.kidshelpline.com.au

Provides free confidential telephone and online counselling services for young people aged between 5 and 25 years. Service available 24/7.

13YARN

Phone: 13 92 76

Website: www.13yarn.org.au

A 24/7 confidential over the phone national service for Aboriginal and Torres Strait Islander people in crisis.

Disability and Carers Helpline

Phone: 1300 243 543

Consult with a counsellor to access specialised advice on disability support, as well as emotional support around caring for family members or friends who live with a disability.

Family Support

The NSW Police Force (NSWPF) Family Support Officer service seeks to provide empathic emotional support, advice and guidance to the immediate family of NSW Police Officers and NSWPF employees.

What is NSWPF Family Support?

The Family Support Officer provides a short-term information, advice and referral service, that supports NSWPF Employees and their immediate family members, when they may be going through challenges.

The Family Support Officer works in partnership and collaboration with other internal and external services to help build the support and coping skills of employees and families.

Who is entitled to NSWPF Family Support?

This is generally considered as partners, children and parents of NSWPF employees.

Is it confidential?

Yes, aside from standard *Mandatory Reporting, officers, employees and families can feel confident, as no information is shared with an officer or employees command, supervisor or anyone else.

Please do be aware, that if you disclose risk of harm to yourself or others, or a disclosure of serious misconduct by a NSW Police Force employee is made – it may need to be reported to a senior member of staff.

(*where a child or young person is deemed ‘at risk of significant harm’, a report to the Child Protection Helpline will need to be made).

Connecting with NSWPF employees and their families

NSW Police Family Support connects informally with NSWPF employees and their family members with the (quarterly) Family Connect Newsletter, providing tips, and information about support services for NSWPF employees and their family.

In addition to Family Connect days – available only to NSWPF staff and family members, they provide probationary constables and their family with information about the NSW Police command and about NSWPF support services to maintain their wellbeing during their Police career.

I am a NSWPF employee or family member – how do I contact the Family Support Officer?

Employees and family members can contact the Family Support Officer for a confidential chat, or further information, on:

1800 803 040 (During standard office hours) Or email: familysupport@police.nsw.gov.au

For further information on Family Support please see the attached brochure.

External services for families and persons seeking support.

General Support Services:

Family Specific Services:

Support Services for Men:

Aboriginal & Torres Strait Islander crisis support


Website: www.13yarn.org.au
Phone: 13 92 76

LGBTI Support Services
LGBTI support & referral service (from 3pm to midnight) 


Website: www.qlife.org.au
Phone: 1800 184 527

Drug, Alcohol & Gambling Support Services: