Please note:
The SLED Contact Centre hours are changing. From 6 January 2025, the SLED Contact Centre phone lines will be open from 9am to 4pm, Monday to Friday (excluding public holidays). You can also email us at sled@police.nsw.gov.au.
The SLED Contact Centre will be closed from Monday 23 December 2024 to 3 January 2025. A limited callback and email facility will be available for urgent matters only between this period. The Contact Centre will reopen at 9am on Monday 6 January 2025.
The Security Licensing & Enforcement Directorate (SLED) can be contacted:
- by phone: 1300 362 001 8.30am to 3.30pm Monday to Friday (excluding public holidays)
- by post at:
Security Licensing & Enforcement Directorate
Locked bag 5099
Parramatta NSW 2124
- by e-mail: SLED@police.nsw.gov.au
If you are calling from overseas, call 61 1300 362 001.
When contacting SLED about a licence or application, please provide the licence or application number, your full name and date of birth for identification purposes.
For all firearms-related enquiries please contact the NSW Firearms Registry on 1300 362 562.
Please note: SLED can only assist with queries related to NSW security and tattoo licences. For queries related to interstate or New Zealand licences, please call the relevant authority.
Our contact centre can also assist with enquiries relating to the registration of a business under the Scrap Metal Industry Act 2016.
| State agency | Website | Contact number |
|---|---|---|
ACT Access Canberra | https://www.accesscanberra.act.gov.au/business-and-work/security/security-industry-licences | 13 22 81 |
Northern Territory Licensing NT | (08) 8999 1800 | |
South Australia Consumer and Business Services | https://www.sa.gov.au/topics/business-and-trade/licensing/security | 131 882 and press 4 |
Queensland Office of Fair Trading | 13 74 68 | |
Tasmania Consumer, Building and Occupational Services | 1300 654 499 | |
Victoria Victoria Police Licensing and Regulation Division | www.police.vic.gov.au/private-security | 1300 651 645 |
Western Australia WA Police Force Licensing Services | www.police.wa.gov.au/About-Us/Our-Agency/Police-Licensing-Services/Security | 1300 171 011 |
New Zealand Ministry of Justice (Private Security Personnel Licensing Authority) | www.justice.govt.nz/tribunals/licences-certificates/pspla/ | From New Zealand: 0800 4PSPLA (477 752) |