Victims support and referral cannot be fulfilled solely by the NSW Police Force. We work with other agencies within the justice system to improve the response and outcomes for victims of crime.
Police will provide you with information about support services. You will be referred to the Victims Access Line (VAL), run by Victims Services, Department of Communities & Justice, who can provide you with information, referral and support to a range of services for victims of crime.
Victims Access Line (VAL) – 1800 633 063
Please visit Victim Services for further information.
Victims of violent crimes that have occurred in NSW may be eligible for free face-to-face counselling through the Approved Counselling Scheme.
For access to this scheme please contact: Victims Access Line (VAL) – 1800 633 063 or visit Victims Services Counselling.
Crisis and ongoing support to families and friends of missing persons is provided by the Families & Friends of Missing Persons Service (FFMPS), Victims Services.
FFMPS - 1800 633 063 (option 7)
Or visit Families & Friends of Missing Persons Service.
Many, but not all NSW Police Force Police Area Commands/Police Districts, have specialist officers who can provide support and referral. If you would like one of these specialist officers to assist you, ask at your Police Area Commands / Police Districts if they are available.
Legal Aid
Legal Aid is a free government service that provides legal information, advice and referrals to people who have a legal problem in NSW. Contact details can be found on Legal Aid's website.
For more information, please refer to the Victim support and referral fact sheet (PDF).